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The Natural Resources Canada Resource Wiki has set in motion a culture change at NRCan, enabling a more open, dynamic, innovative and collaborative way for employees to work together.
It began on October 30, 2007, with a cross-country departmental Hawaiian Luau that launched a wiki to over 5,000 employees and began the shift to government 2.0. One year later, the Wiki has become a foundation for departmental knowledge; a meeting place for communities of practice; a white board for collaborative content creation; a tool for internal community consultation; and a vehicle for employee engagement.
At the heart of this culture change are Web 2.0 applications. Their simplicity means that tools can be operational and into the hands of users relatively quickly and economically, unlike information systems of the past that took months and sometimes years of development. Web 2.0 applications do not have complex processes for managing information built in; instead they rely on broad social control and participation to be effective tools. It means that culture challenges are more significant and need to be dealt with up front and in real time. This phenomenon represents a shift in responsibility from the technical shops to the users in a way never before seen.
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